Today I was going through an interesting article about customer experience reference architecture. This document will give an insight on how new generation eCommerce application has to be modelled. Worth read for both technocrats and business analysts.
http://www.oracle.com/technetwork/topics/entarch/oracle-wp-ra-customer-exp-1891281.pdf
Cheers!
Rajeev
http://www.oracle.com/technetwork/topics/entarch/oracle-wp-ra-customer-exp-1891281.pdf
Cheers!
Rajeev
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